Managed Services

Unlock Your Salesforce Potential: Strategic Managed Services in the UK

At Cloud Spectrum, we operate as a true extension of your in-house Salesforce team. Our UK-based experts provide proactive managed services designed to deliver ongoing strategic value and drive continuous improvement for your Salesforce platform. We move beyond traditional support, partnering with you to ensure Salesforce consistently meets your evolving business objectives.

Our Strategic Approach: Beyond Traditional Salesforce Support

We don’t just fix issues; we proactively seek opportunities to optimise your Salesforce investment. Our managed services are built on a foundation of deep platform understanding and a commitment to your long-term success. We take the time to understand your business, your processes, and your goals, ensuring our support and enhancements are always strategically aligned.

Tailored Managed Service Tiers for Your Salesforce Needs

We understand that Salesforce requirements vary. That’s why we offer a tiered approach to managed services, ensuring you get the precise level of support and strategic input your business demands. Typical Salesforce requirements can be split into three categories :

Tier 3 - Support

Support will have the largest volume of requirements. Cloud Spectrum has established processes to manage and resolve user queries efficiently. We work directly with your users to understand their needs and address support issues promptly. With clearly defined SLAs in place, our Project Manager ensures that all cases are tracked and resolved within the agreed timelines.

Tier 2 - Enhancements

Enhancements are typically automations or new object models. Enhancements require Discovery and planning sessions. We take time to understand the “As-Is” and “To-be” processes before we start working on the requirement. All changes are done in a sandbox and tested with the users before deployment.

Tier 1 - Strategic Projects

Strategic Projects are integration projects. They are complex in nature. Similar to Tier 2 projects we spend significant upfront time in discovery sessions to understand and document the requirements and processes. Our dedicated Project Manager will take ownership of the delivery with the dedicated developers. The Project Manager schedules regular shows and tells to ensure we have understood the customer requirements.

We incorporate changes as we go and we challenge the business if we feel a process or requirements may not be scalable.

Our Manage Service offerings start at a minimum 12 hours a week. We are flexible on how you use your hours as we truly want you to benefit from our services.

Flexible Engagement, Maximising Your Salesforce Investment

Our Managed Service offerings start at a minimum of 12 hours a week, ensuring we can provide meaningful, proactive engagement.

Crucially, we are flexible on how you use your hours. We genuinely want you to benefit fully from our services, whether it's dedicated support, driving enhancements, or progressing strategic initiatives. We work with you to allocate time where it delivers the most value to your business.

Ready to Maximise Your Salesforce Investment? Speak to a Salesforce Managed Services Expert

Contact us today for a no-obligation discussion about how Cloud Spectrum’s managed services can help your UK business thrive with Salesforce.