Terms and Conditions

1. About these terms

These terms govern your access to and use of cloudspectrum.uk (the Website). The Website is operated by Cloud Spectrum Ltd, a company registered in England and Wales, with registered office at Flat 44, Pandora Court, 8 Robertson Road, London, United Kingdom (we, us or our). By using the Website, you agree to these terms. If you do not agree, do not use the Website.

2. Other terms that apply

Our Privacy Policy explains how we handle personal information. Any cookie notice or preference tool made available on the Website also applies. Separate contractual documents govern any consultancy, implementation, integration, data, automation or managed services we agree to provide.

3. The Website is for information and business enquiries

The Website presents information about Cloud Spectrum, our approach, sectors, case studies, products and services. Website content is general information only and is not technical, legal, financial, regulatory or other professional advice. Submitting an enquiry or requesting a call does not create a client relationship, commit either party to proceed, reserve a confirmed appointment, or form a contract for services. A service contract exists only when authorised representatives agree it in writing.

4. Eligibility and authority

You must be at least 18 years old to submit a form or seek to contract with us. If you use the Website on behalf of an organisation, you confirm that you have authority to act for that organisation in relation to your use of the Website and any information you submit.

5. Acceptable use

You must use the Website lawfully and responsibly. You must not:

• breach any applicable law or regulation, infringe another person’s rights, or use the Website for fraudulent, harmful or misleading purposes;
• introduce malware, malicious code or harmful material, or attempt to gain unauthorised access to the Website, its infrastructure or connected systems;
• probe, scan, overload, disrupt, bypass security controls, scrape at unreasonable volume, or interfere with another person’s use of the Website;
• submit confidential datasets, access credentials, payment-card data, special category personal data, criminal-offence data or content that you are not authorised to disclose;
• impersonate another person, misrepresent your affiliation, or provide information you know is materially false; or
• copy, frame, republish or commercially exploit a substantial part of the Website except as permitted by law or with our written permission.

6. Enquiries and call requests

You are responsible for the accuracy and lawfulness of information you submit. A requested date and time is a preference only until we confirm it. We may decline, reschedule or not respond to a request, including where it is incomplete, abusive, unlawful, outside our capabilities or appears to be spam. You should keep your own copy of important communications.

6A. Confidential or sensitive information

Website forms and ordinary email are intended for initial business communications and must not be treated as a secure channel for sensitive or highly confidential material. Do not send source code, credentials, security findings, regulated datasets, personal data exports, trade secrets or client-confidential documents unless we have agreed an appropriate transfer method. Information submitted before a confidentiality agreement is signed will not automatically be subject to contractual confidentiality duties, although we will handle personal information in accordance with our Privacy Policy and applicable law.

7. Services and commercial terms

Descriptions of capabilities, platforms, outcomes, case studies, working methods or minimum managed-service commitments on the Website are illustrative and do not constitute a binding offer, warranty or service specification. Scope, deliverables, dependencies, client responsibilities, timing, fees, expenses, payment, intellectual property, confidentiality, data protection, acceptance, support, change control, warranties, liability and termination will be set out in the applicable proposal, order form, statement of work or master services agreement.

Quotations, estimates or indicative timeframes mentioned during an initial conversation are non-binding unless incorporated into a written agreement signed or otherwise formally accepted by authorised representatives. Each party remains responsible for its own costs incurred before a service contract is formed.

7A. Data protection in client engagements

These Website terms do not authorise us to access or process a client’s production data. Before personal information or confidential client data is made available for delivery, the parties should agree the relevant scope, roles, instructions, security responsibilities, international-transfer arrangements, retention requirements and incident procedures in appropriate contractual documents. Clients remain responsible for ensuring that they have a lawful basis and appropriate notices for information they instruct us to process.

8. Intellectual property

We and our licensors own or license the intellectual property rights in the Website and its content, including text, graphics, logos, designs, software and audiovisual material. All rights are reserved. You may view the Website and print or download reasonable extracts for your internal, non-commercial evaluation of our services. You must keep ownership notices intact and must not modify or reuse content in a misleading way. Cloud Spectrum names, logos and branding may not be used without our prior written permission. Third-party names and marks belong to their respective owners; references to them do not imply ownership or endorsement unless expressly stated.

8A. Feedback and submissions

If you voluntarily send general suggestions or feedback about the Website or our service offering, you grant us a worldwide, royalty-free, non-exclusive right to use that feedback to improve and develop our business, provided that we do not identify you publicly without permission. This clause does not transfer ownership of your pre-existing intellectual property, confidential information or personal information.

9. Client names, case studies and results

Case studies describe particular circumstances and may be summarised or anonymised. Outcomes depend on factors including the client’s systems, data, people, decisions and implementation. They are not a promise or guarantee that another organisation will achieve the same results. Client or partner names and marks are used only where we believe we have permission or another lawful basis.

10. Third-party websites, services and platforms

The Website may link to or mention third-party sites, products and platforms, including Salesforce, Databricks, Slack, MuleSoft, Tableau, Aircall, LinkedIn and Google services. Third parties control their own content, availability, terms and privacy practices. Links and references are provided for convenience and context and do not amount to a warranty or endorsement. You use third-party services at your own risk and under their terms.

11. Availability and changes

We may change, suspend, withdraw or restrict any part of the Website without notice. We do not guarantee that the Website or any content will always be available, uninterrupted, secure, error-free or compatible with every device. We may update content, but we are not obliged to keep all information current. You are responsible for configuring your device and maintaining appropriate security protections.

11A. Security reporting

If you reasonably believe you have identified a security vulnerability affecting the Website, contact us promptly through the Website and provide enough information for us to investigate. Do not access, alter, retain or disclose data that is not yours; disrupt services; use destructive testing; demand payment; or publicly disclose a suspected vulnerability before we have had a reasonable opportunity to investigate and remediate it. This clause does not authorise testing that would otherwise be unlawful.

11B. Accessibility

We aim to make the Website usable by a broad audience and welcome practical feedback about accessibility barriers. Although we seek to improve the Website over time, we do not warrant conformance with a particular accessibility standard unless expressly stated. Contact us if you need information in a reasonable alternative format.

12. No reliance and disclaimers

We use reasonable care in preparing the Website, but to the fullest extent permitted by law we do not give warranties or representations, express or implied, about the completeness, accuracy, fitness for a particular purpose or non-infringement of Website content. Before acting on information, you should obtain advice appropriate to your situation and verify material assumptions. Nothing in these terms excludes rights or warranties that cannot lawfully be excluded.

13. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If you use the Website for business purposes, then, subject to the previous paragraph, we will not be liable for loss of profits, sales, business, revenue, anticipated savings, data, goodwill or reputation; business interruption; or any indirect or consequential loss arising from use of, inability to use, or reliance on the Website. Our total aggregate liability arising from Website use will not exceed £100.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill, but not for loss that is not foreseeable. The Website is provided for domestic and private use as well as business information; we are not responsible to consumers for business losses. Your mandatory consumer rights are unaffected.

13A. Responsibility for misuse by business users

If you use the Website for business purposes, you are responsible for losses, costs and reasonable professional expenses we incur as a direct result of your unlawful submission of content, infringement of third-party rights, malicious interference with the Website or material breach of the acceptable-use provisions, except to the extent caused by our own breach, negligence or wilful misconduct. Nothing in this clause requires payment for losses that are too remote or that we could reasonably have avoided.

13B. Events outside reasonable control

We are not responsible for delay, interruption or failure caused by events outside our reasonable control, including telecommunications or cloud-provider failures, cyber incidents not caused by our failure to use reasonable care, power failure, natural disaster, epidemic, industrial dispute, civil emergency or government action. We will take reasonable steps to reduce the effect where practicable.

14. Suspension and termination

We may suspend, block or terminate your access to the Website where we reasonably believe you have breached these terms, created a security or legal risk, or misused the Website. Provisions that by their nature should continue after termination, including intellectual property, disclaimers, liability and governing law, will continue.

15. Changes to these terms

We may revise these terms from time to time. The updated version will be published with a new effective date. Changes apply from publication and do not retrospectively change a separately signed service agreement. Please check this page when you use the Website.

16. General

If any provision is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or deleted, and the remaining provisions will continue. A delay in enforcing a right is not a waiver. These terms do not create a partnership, joint venture, agency or employment relationship. Except as expressly stated, no person other than you and us has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms. We may transfer our rights and obligations where this does not reduce protections that apply to you; you may transfer yours only with our written consent.

16A. Notices and electronic communications

Routine communications may be sent electronically using the details provided by the recipient. Formal notices relating to a separate service engagement must be delivered in the manner required by that agreement. Communications through the Website are deemed received only when they enter our systems in readable form; an automated acknowledgement does not confirm substantive receipt, acceptance or agreement.

16B. Entire understanding for Website use

These terms, together with the Privacy Policy and any applicable cookie notice, form the entire understanding between you and us concerning use of the Website. They do not replace or amend a signed confidentiality agreement, proposal, statement of work, data processing agreement or services agreement.

17. Governing law and courts

These terms and any non-contractual dispute arising from them are governed by English law. If you use the Website for business purposes, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in another part of the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom where you live, and we may do the same. Any mandatory rights you have under the law of your country of residence are unaffected.

18. Contact

Questions about these terms may be sent through the contact form at cloudspectrum.uk or by post to Cloud Spectrum Ltd at Flat 44, Pandora Court, 8 Robertson Road, London, United Kingdom.